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Terms and Conditions

General Terms & Conditions

By using the Sunnies.com.au website you agree to the following Terms & Conditions:

Legality

You must not use the Sunnies.com.au website in any way that is illegal under Australian law or in any way that may cause harm to Sunnies.com.au or it's users.

Sunnies.com.au reserves the right to block access to the website where inappropriate behaviour is detected.

You must not collect or redistribute the information or images available on the Sunnies.com.au website, either by data-mining or other methods. 

Content on sunnies.com.au is subject to protection under Australian copyright law 2016.

30 day return policy

We have a 100% Satisfaction Guarantee on all our products, if your not happy simply return your item with 30 days, no questions asked. 

If you would like to return your product please contact us via the Customer Contact form and return your item along with the Order Reference. Our return address is provided on your delivery slip (included in your package). 

We respond to all customer enquiries within 24 hours of receipt, if you have not received a response, please contact us again through our help desk ensuring you have submitted the correct email address.  

Change of mind policy

Sunnies.com.au offer a no questions asked 30-day return policy on all purchases. The item/s must be returned in original condition within 30-days from ordering the item. Sunnies.com.au will happily exchange the item or provide a full refund.

Shipping is non-refundable and returns are at the cost of the purchaser.

Please return your item to us at the address provided on your delivery slip with your order number included. You must lodge a return notice via our online customer portal, witin 14 days of receiving your item. All items must be returned in original condition with no damage and tags intact. 

Faults or damage policy

If your product has a fault or you have received an incorrect item, Sunnies.com.au will accept returns and will send you a replacement item or refund at no cost to you.

Please return your item to us at the address provided on your delivery slip with your order number included. You must lodge a return notice via our online customer portal within 7 days of receiving your item. All items must be returned in original condition with no damage and tags intact. 

As per Australia Consumer law Sunnies.com.au will provide you with a no questions asked refund or replacement where your item is:

  • faulty
  • Is not as described

Postage and Packaging

Express Post orders are dispatched between 24-48 hours from placing your order. All regular post orders received will be processed within 2 business days. Backorder products can take between 3 and 10 days for delivery. If your item is not in stock, you will be notified within 24hours of your order and can select to wait for your item, select another item at no extra cost, or alternately receive a full refund.

Sunnies.com.au offer a flat postage and packaging fee for all orders.

We take great care to wrap your products as best we can to protect them in transit. However we can not control all enroute handling so if your order is in anyway damaged during the transit, please contact us.

Express Post 

Please note the Express Post delivery network. Next day delivery guarantee applues to the suburbs noted at the link below. Sunnies.com.au is unable to provide any refunds for late receipt of orders if you do not fall within the network guranteed by Australia Post. View link: Express Post Guarantee Network. If your delivery is late you can lodge a complaint online with Australia Post and request a refund on your shipping.

Sunnies.com.au warrants your products until they are sent, we use Australia Post and once sent, tracking updates will be sent to you via the registered email address. If you require a signature on delivery please select that option at checkout.

For more info on postage options or your delivery, please do not hesitate to Contact us.

Website

Sunnies.com.au puts significant effort into making sure the website information and the prices are accurate and correct. We only advertise items in stock, however on occasion items can be placed out of stock after you have placed your order for various reasons, if for any reason the item you have ordered is no longer available we will immediately contact you and offer an alternate option or process a full refund. 

Sunnies.com.au reserves the right to alter any information or price across the site at any time. Where incorrect information is identified, Sunnies.com.au will update it as soon as possible.

Sunnies.com.au aim to provide 100% satisfaction. If your not 100% satisfied with your order, send it back to us within 30 days for a full refund, no questions asked.

Thank you for shopping with sunnies.com.au!

Sunnies.com.au is operated by Ballsy Enterprises Pty Ltd TA Sunnies Wholesalers ABN: 78610504384