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Frequently Asked Questions

When will I receive my products?
All Express Post orders received by 12pm AEST will be shipped on the same day. Express Shipping will be delivered next day only if you are within the express shipping network. Please view our terms and conditions for more information. For standard shipping please allow 2-10 working days for delivery, all items are shipped within 24 hours of receipt. If your product is not in stock, shipping may take up to 10 days to dispatch from the date you order. You will be notified within 48 hours if your item is in backorder.
How do I return a product?
If there is a fault with your order or you would like to make an exchange, simply contact us via the contact form below noting the reason for your return. One of our customer service staff will respond to you within 24 hours. For security reasons, we do not publish our contact details on our website, however the contact form sends directly to our customer support team. Our return address details are also available on your delivery slip, which is included with your order. You may return your order to this address including your Order Number when your return has been approved by our support team. Please note, if you do not receive a response, you may have provided the incorrect email address, please contact us again if there is not reply as we reply to all emails within 24 working hours.
How much does shipping cost?
All orders placed above $50 AUD will be shipped free of charge. The cost for standard shipping & handling is $6.95 AUD and Express Post is $9.95.
What are UV-rays?
Ultraviolet radiation (UV) comes naturally from the sun. UV is divided into at least three different categories based on wavelength:
  • UVA wavelengths (320-400 nm) are only slightly affected by ozone levels. Most UVA radiation is able to reach the earth's surface and can contribute to tanning, skin aging, eye damage, and immune suppresion.
  • UVB wavelengths (280-320 nm) are strongly affected by ozone levels. Decreases in stratospheric ozone mean that more UVB radiation can reach the earth's surface, causing sunburns, snow blindness, immune suppression, and a variety of skin problems including skin cancer and premature aging.
  • UVC wavelengths (100-280 nm) are very strongly affected by ozone levels, so that the levels of UVC radiation reaching the earth's surface are relatively small.

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